Knowledge Base: Managing Your Subscription and Billing
Your dedicated Client Area (powered by WHMCS) provides a secure, easy-to-use self-service portal for all your billing and subscription needs.
1. Accessing Your Billing Information
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Login to your Client Area: Navigate to the client login page using your secure credentials.
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Go to Billing: Click on the "Billing" or "My Invoices" tab in the main navigation menu. Here you can view your current plan, billing history, and upcoming renewal dates.
2. Updating Your Payment Method
Keeping your payment details up-to-date ensures uninterrupted service.
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Navigate to Payment Methods: In the Client Area, click the "Payment Methods" link.
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Add or Edit: You can add a new credit/debit card or update an existing one.
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Using Google Pay: If you wish to switch to a digital wallet, select the Google Pay option and securely link your account. This provides maximum security as your card details are never stored directly on our servers.
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Set as Default: Ensure the correct and preferred method is set as your default for automated renewals.
3. Upgrading, Downgrading, or Cancelling Your Service
You are in full control of your subscription and can manage your service plan at any time.
|
Action |
Steps in Client Area |
Important Note |
|---|---|---|
|
Upgrade/Downgrade |
Go to "Services" -> "My Products/Services". Select the active streaming service and click "Upgrade/Downgrade Options". |
Changes usually take effect immediately or at the next billing cycle, depending on the plan. |
|
Cancel Subscription |
Go to "Services" -> "My Products/Services". Select the active service and click "Request Cancellation". |
We offer a transparent cancellation process. Your service will remain active until the end of the current paid billing cycle. |
For any questions regarding charges, taxes, or payment discrepancies, please open a billing support ticket through the "Support" tab.
