Dear Valued Clients,
We are excited to announce that we are launching a temporary trial environment using the WHMCS platform to explore potential improvements to both our client support experience and billing management.
We want to be completely transparent about the purpose of this installation: This is purely a trial run as we actively evaluate WHMCS as a potential alternative to our current support and billing systems.
We understand that our current method of client interaction may have cause confusion or off putting, particularly for those less familiar with external chat platforms like Discord. WHMCS is an industry-standard, dedicated customer management system. (For now we will refer to it as the VaderTV clientHUB
By exploring this shift, we aim to provide a single, professional, and intuitive platform that eliminates confusion, increases security, and offers universally accessible and clear support and billing management for all clients.
Please be aware that this is a test environment. Your current live services, billing information, and official support history remain on our existing platform. We are not migrating any live data at this time.
We encourage you to interact with this platform's support and test billing features (without making actual payments) and provide us with specific, constructive feedback regarding the experience.
Your participation in this trial—and your honest feedback—is invaluable as we explore systems that can offer a faster, more robust, and more intuitive experience in the future.
Thank you for helping us shape the future of our support channels.
